By Clay Neely
Longtime Cowetan Charlie Filkins’ name is synonymous with cars, and now his journey has come full circle.
After starting his career with Gene Evans Ford, he’s now back in the same spot now as a service manager at AutoNation Ford Lincoln.
Filkins has been involved with the Coweta community for over 30 years and involved with organizing charity cruises and serving on local boards like the United Way, Change Your BrandFoundation and the Up in Smoke BBQ event.
He’s still heading up his favorite Senoia events – Cruisin’ to the Oldies Car Show, Light Up Senoia, and the Senoia Annual Memorial Celebration and Festival.
Many remember Filkins as a co-host of the Car Guys TV show. Along with Scott Sergeant, the duo was able to use the platform to help raise money for several charities and non-profits. Over the course of their time on the show, they helped raise over $100,000.
“Senoia has always been tremendously supportive of the High Octane and Car Guys shows,” he said. “We’re still MC’s at these events after all these years.”
Originally a service advisor, Filkins recently took on a new role as service manager at AutoNation Ford Lincoln in Union City where he works with Service Director Mike Eaton to improve the overall customer experience of the service department.
“We have a great service team here at AutoNation, and our customers are going to see the difference in service and overall experience when they visit us,” he said.
“It’s a natural progression,” he said. “It doesn’t matter what position you’re in – it starts and ends with the customer and that’s something that’s a universal truth.”
In his short time back with his original company, Filkins said he’s been receiving a ton of calls from customers old and new.
“With so many calls and people coming by to see me and get their car serviced, it causes me to feel that I’ve been doing a great job all along taking care of my customers,” he said “But honestly, I don’t try to make transactions, I try to make relationships. They’re long-lasting and hard to break.”
To schedule your appointment with Filkins and the AutoNation Service Department, call 770-964-9801 or visit their location at 4355 Jonesboro Road in Union City.